Ikad Engineering

“Kathy and her team at Smarthink have been supporting the management group at IKAD since July 2014 when she was recommended to us by an Adviser at Aus Industry. They have helped us develop a Strategic Plan and HRM system which not only meets the operational needs of the company but also those of our accredited Quality Management System.

In 2015, given Kathy’s in-depth knowledge of both our management systems and our employees, we approached her about the possibility of developing and delivering an in-house training program to address some of the skills gaps identified in a number of our Managers and Supervisors.”

Ben Faulkner - Commercial Manager / Ikad Engineering. / Henderson, WA

Zipform Digital

“Smarthink started delivering Human Resources Management services into Zipform in August 2013 under a government grant called Enterprise Connect. The initial project ran for 6 months and consisted of developing a comprehensive HRM system for the business to cover its 70+ staff members which we still implement today.

Upon completion of the project Zipform approached Smarthink to enter into a supplier arrangement whereby Smarthink would provide ongoing coaching and support to the management and supervisory team in key areas such as Strategic Planning, Performance Management, Staff Development, Effective Communication, Planning and Time Management.

We now consider Kathy to be an integral part of our team thanks to her ability to build strong end effective working relationships with our staff who value her support and trust her advice and guidance.”

Richard Vaughan - General Manager / Zipform Digital. / Canning Vale, WA

Award Signs

“Kathy Brass, Owner and Lead Consultant at Smarthink, has been working as an adviser and mentor to the management team at Award Signs since August 2013. She has taken the time to become familiar both with the services we offer and the issues we face across all facets of our operations making all of the advice and support she offers truly tailored to our specific needs. Her considerable experience in both training and business management are evident in all that she does and I can genuinely say that both I and my staff respect and value all her input and guidance.”

Leonie Ward - Owner / Award Signs. / Bellevue, WA

Wiltrading STACE – Defence

“Smarthink have been providing consultancy services to WiltradingSTACE Pty Ltd since early 2016. During this time, Kathy and her team has facilitated our strateginc planning process as well as the implementation of key processes to ensure that we meet our strategic growth objectives. They also provide ongoing assistance with the development and implementation of our Human Resources Management system, ensuring not only compliance with the relevant employment standards and awards but also compliance with our accredited Integrated ManagementSsystem.

Kathy and Veena are very responsive to the business needs of our company and have become very much a part of the team here. Their knowledge of industry, fair work policy and IR laws have proven invaluable to us on a day to day basis. I would recommend the Smarthink team to any company that wants a cost effective, forward thinking Human Resources solution in their business”.

Nick Eisenhut - GM / Wiltrading STACE. / Henderson, WA

Crystal Printing Solutions

“We initially started using SMARTHINK’s services on an 8 month contract through Enterprise Connect to develop and implement recommended HRM policies and procedures for the company. It was a particularly important period for the company following our takeover of Worldwide Printing, and the guidance and advice from SMARTHINK’s Principal Consultant, Kathy Brass, during this period allowed for a relatively smooth introduction of our new approach to HR management.

5 years months later we are still working with Kathy and her team on improvements across all areas of our business, significantly in Strategic and operational Planning LEadership and Management training .

Kathy’s strong belief in continuous improvement has allowed us to implement a more focused and methodical approach to planning for the future of our business, and our expectations have consistently been exceeded in all of these key areas. We look forward to a long and mutually beneficial relationship with our consultants at SMARTHINK.”

Arnold Whiteside - MD / Crystal Printing Solutions. / Cannington, WA

Watmarine Engineering Services

“When we needed to upgrade our Human Resource department, we were recommended Smarthink by another successful engineering company. Kathy and her team came in to our business and seamlessly upgraded our human resource policies, procedures and forms, which prepared us for our ISO14001 and AS4801 accreditation.

Smarthink also successfully designed and delivered accredited, in-house, Leadership and Management training to our core management team, whilst successfully navigating our workloads and other complexities of an operational Defence company.

Following on from this we then engaged Smarthink to coordinate development of our new website, marketing materials and strategic and operational plans.

We found the whole process to be non-intrusive, rewarding and value for money. Kathy and her team are always available at short notice to assist us with difficult human resource matters, and act as a trusted business support team for us”.

Simon Watson - GM / Watmarine Engineering Services. / Henderson, WA

WWI

“Since the decentralisation of the WWI group shared services model in April 2016, one of our group members, Wiltrading STACE, has engaged Smarthnk to provide a broad range of localised business support services. These include: HR Planning and management, industrial relations and strategic planning.

Smarthink has proven itself to not only be a cost-effective business solution but also provide local resources that are well trained and highly effective and have on numerous occasions assisted Wiltrading STACE in accessing grants that have been available in Western Australia.

Kathy and her team have been actively involved with Fair Work listings, hearings and strategic planning workshops as well as staff employment surveys and performance management.

One of the many advantages they have is the provision of an on-site presence and provision of local resources that is more responsive to the needs of the business in Western Australia. This enables workplace recruitment, planning and re-organisation work to be carried out on site rather than from remote eastern seaboard locations.

I enjoy working with the Smarthink team and have no hesitation recommending them to other businesses”.

Rob Stratford - CEO / WWI. / Henderson, WA

Complete Steel Projects

“Being an SME in an ever-shrinking steel fabrication market in Western Australia meant that creating a sustainable future for our business relied on developing a clear and focused strategy for the future.

Our SMARTHINK consultant came to us through the Enterprise Connect Grant scheme and helped us see our business from an entirely different angle. Her insights allowed us to develop a completely new business model which has provided us with the opportunity to be more competitive in our target market. Kathy and her team provided all the support and guidance we needed while developing and implementing this new business model.

They also assisted us with the development of the necessary business plans and marketing materials to support it, including the company’s new website, all of which have resulted in increased enquiries and sales. We hope to have an ongoing working relationship with her company well into the future and would gladly recommend SMARTHINK to any prospective clients.”

Dom Carbone - MD / Complete Steel Projects. / Cockburn Central, WA